A few years ago, while serving as MDVM at Ridgetop Animal Hospital, we found our practice slightly overrun with urgent calls from clients. Most weren’t actual emergencies, but they wanted to see a doctor immediately. When they tried to make an appointment, we were booked – sometimes for weeks. If we were booked, they’d walk in.
Hospitals who use the Online Booking Tool (OBT) are praising its benefits. Not only does OBT save time, it increases after-hours bookings and helps attract new clients.