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NVA's Marketing Support Team

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We help our hospitals grow

NVA’s marketing experts understand the unique challenges of promoting veterinary care. That’s why we built a marketing team dedicated entirely to our practices.

Our experts collaborate with hospital leaders to build tailored marketing plans aligned with their specific goals by:

  • Making it easier for pet parents to find your practice online

  • Increasing your hospital’s Google star ratings

  • Helping streamline communications with clients

  • Increasing the number of clients who return for wellness visits

  • Creating and promoting engaging social media content to connect you with current and future clients

We make it easy for clients to find you online

Clients often turn to the Internet before — or instead of — picking up the phone. But how do you make sure your hospital appears at the top of the search?

  • NVA builds custom websites for our practices, designed to be mobile- and search-friendly while reflecting the unique personality of each practice.

  • When you join NVA, we conduct an internet-wide audit to ensure your key business information (contact details, hours, services offered and more) is updated and consistent across 70+ websites (such as Yelp, Google and Apple Maps), as well as voice-activated searches (such as Siri and Alexa).

  • We keep your hospital’s profile(s) accurate and up-to-date with live changes reflected within minutes across multiple mobile apps and websites, including map apps, Google and more.

Boost your online reviews and client ratings

The average consumer reads 10 online reviews before contacting a business. What’s more, a negative review from a site like Yelp or Google can mean a pet parent will choose another practice.

NVA enrolls all its practices in an online reputation management program, which easily and automatically:

  • Encourages clients to post positive reviews on Facebook and Google

  • Requests feedback from your best clients

  • Collects comments and reviews from ~200 websites, including Yelp and Google

  • Allows you to reply to reviewer comments in one place

  • Compares your clients’ feedback against your top competitors

A dedicated team with years of experience in veterinary marketing

Our experts do it all, from helping you design a strategy tailored to your practice to giving you tools to support that strategy. We also advise staff on building and enhancing relationships with local veterinarians to increase your community footprint.

In addition, NVA practices can employ marketing resources such as:

  • Two-way texting

  • Email messages that help you stay in touch with existing clients

  • Posts for your social-media accounts to stay top-of-mind with your audience

Benefit from other hospitals' success stories with our internal community

When your hospital joins NVA’s veterinary community, you also tap into our network of practices so you can share success stories and best practices with similar hospitals and specialties.

With NVA’s marketing experts in your corner, our dedicated team is here to help you grow — whether that means finding the best way to reach new clients, connecting with current clients or strategically expanding your practice. We’re here for you!

Do you want to hear more about how our dedicated marketing experts can help your practice? Contact us at or 888.767.7755.